Tag Archives: Communication

It’s Time to Ghost ‘Ghosting’

By Jae Ellard, Simple Intentions Founder and CEO

070617_GhostingIf you have recently been in communication with someone and they ceased contact with you without any warning or justification, and ignored your attempts to reconnect — you’ve been ghosted. It’s a phenomenon that started in the online dating world that has been creeping its way into everyday life as an acceptable means of communication (or lack of). It’s time for us to ghost ghosting.

Most commonly ghosting occurs in relationships that use digital tools as the primary source of communication, such as text message or e-mail. Two people are in communication, when one person, for whatever reason, decides they are done with the relationship and disengages with no context or warning to the other person.

This passive-aggressive and dismissive behavior is on the way to becoming a new type of normal for navigating and managing modern relationships. It’s the equivalent of someone walking away from an in-person conversation while the other person is still talking — an act that most people know is disrespectful and would not likely do, however when done digitally it has somehow become acceptable.

This is not to say that all relationships need to go on indefinitely and that people don’t come and go out of our lives. However, this means that it’s possible to not be interested in continuing, building or deepening a relationship and be respectful of the other person at the same time.

Before you ghost on someone consider some of the following options for more respectful ways to alter the course of your relationships at work, at home and in your personal life.

Examples of ghosting at work are when people attempt to connect with clients, peers and partners and receive no acknowledgement from the recipient of the message. When we do eventually connect, it’s common to hear things like, “I have too many e-mails and didn’t see it”, “I was too busy to respond”, or the ever more common, “it must have gone into my junk folder.” If you are not interested in the transaction at hand, say so, for example, “thanks for the message, we don’t need this service at this time”, or “interesting, we will review and get back to you in a few months.” A no, a not yet, a not now are better ways of building trust and relationships than no response.

Ghosting also happens within family communication too. How many of you blow off texts from your parents (telling you they sent you an e-mail) or glance at a link from a sibling and never acknowledge it? Taking a few seconds to say — “thanks, got it”, “will look at it later”, or even to say, “text isn’t the best way to share info with me”, will go a long way in helping to support family relationships that may already be fragile.

Within friendships circles, group texts can be long and annoying so it may feel easier to ignore it then to ask to be removed, but being honest in the long run will better support the foundation of the friendship. It’s easy to take friendships for granted and ignore a message or two knowing you’ll talk soon and it will be “ok”. That said, over time little instances where a person feels disrespected by lack of communication can chip away at the foundation of a relationship.

Lastly, for dating situations where one party has decided the other isn’t a romantic match, a phone call is suggested. If one must text, a message like, “my feelings have shifted”, “I’m not in a place to continue building something with you”, or “I’ve met someone else” are a kinder, more graceful way to disengage with someone whom at one time you took a fancy to.

Ghosting (or any vague inconsistent communication for that matter) will NOT help to build, nurture or repair ANY relationship and speaks volumes about the character of the ghoster. (Think about it, when is it ever acceptable to totally dismiss another human being and would you want to be known as that person?)

Be clear about the type and quality of communication you deserve as well as the type and quality of communication (or lack of it) you put into this world. Your behavior has an impact each day on every person with which you interact. The choice is yours.

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The Real Problem With E-mail

By Jae Ellard, Simple Intentions Founder and CEO

062017_EmailDespite what you may think, the real problem with e-mail has nothing to do with e-mail. The problem is not the volume of e-mail you receive. Nor is it that messages are poorly crafted, often lacking details and specific requests. The issue isn’t that subject lines are misleading and your peers don’t understand the difference between CC, BCC and TO fields. These are all annoying and unproductive aspects related to e-mail. However, “fixing”, even eliminating, these aspects won’t solve the main, mostly unspoken issue with e-mail.

The real problem with e-mail is we have forgotten there is a human being on the other side of the message. A human being seeking connection, making a request, asking for help or in some cases offering help. In our hurry to slam through our inbox and knock it off our “to do” list, the bid for human connection has become a casualty of the exchange.

E-mail has evolved into a powerful tactical and transactional tool, yet at the same time, it’s also the primary business communication tool. Which is why it makes sense that e-mail has become such a pain point — as the speed at which most people “attack” their inbox leaves plenty of missed opportunity to understand what is a transactional message and what is a bid for relationship building.

Hence the disconnect — we keep trying to solve our e-mail problems with productivity tips; when instead of color-coding, flagging or filing in folders a slew of half-way communicated messages, we could choose instead to craft a few carefully, intentionally worded communications with the purpose to connect and be of service to those on the receiving end. Sure, your inbox may be at zero, but was the information you wanted to share complete and more so, how did your message make the person/people on the other end feel?

When listening to people talk about their relationship with e-mail, many people hold a belief that e-mail isn’t part of “work”. How can it not be part of work? E-mail isn’t just something you do — it’s a chance each day, with each e-mail you write, to be the person you want to be. Each communication you craft is an opportunity to reflect what you really want to say and how you really want to show up and who you are.

What if instead of focusing on the next ten e-mails you have to “pound through”, you became fully present on the one in front of you? What if you imagined the face of the person or people on the other end of the communication looking to you for a response, guidance or acknowledgement? What if you slowed down your inbox time and really read the message and looked for the request for understanding, approval or connection?

With each e-mail you send, you have the power to make someone feel important, acknowledged, respected or heard. You also have the same power to make someone feel dismissed, disrespected or unimportant. The choice is yours for how to be in relationship with your e-mail, and with each message you send you get to make that choice again and again.

 

[Note: This post originally appeared in Thrive Global]

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How Far Are You Willing To Go?

By Melisa Portela, Simple Intentions Lead Consultant: LATAM Region

061517_LimitsWe live in a society that tells us: there are no limits, you can always go for more, you can always achieve more, you can always produce more, you can get more “likes” on social media, you can lose more weight, you can have a better job, you can have a more loving partner, and the list goes on and on… And this is what I want to reflect on today: How far are you willing to go?

Sometimes we find ourselves stretching far beyond our limits and well-being, reaching a point where our relationships and health start to deteriorate. We begin to lose some quality in our lives the moment we start to race to the end of our limits – And there are many consequences along the way, our health often being one of them.

Sometimes we push ourselves beyond our limits because we might feel there is a sense of freedom associated with breaking out of the box. However, when we ignore our limits, too often we end up completely exhausted and suffering from burnout. And, by the time we realize the cost, it is sometimes already too late to prevent a significant impact.

This is why it is so important to set limits in our lives. When we don’t set appropriate boundaries for ourselves, it often may feel that others are (unintentionally) disrespecting us. When we do not know when and how to say “ENOUGH”, we feel at the mercy of others or even things (like material possessions, jobs, unhealthy routines, etc.). A lack of boundaries means we are often unable to take accountability for the events that happen in our lives. We might try to find an external cause or justification for our suffering, which sometimes leads us to resignation (ultimately, reinforcing our lack of boundaries and creating a vicious circle).

Before we can communicate boundaries to those closest to us (such as friends, family, partner/spouse, boss, coworkers, etc.), it is important to figure out for ourselves what they are. Most of us do not pay conscious attention to how, why and what boundaries we must set in order to lead the life we wish. Once you are clear on what your boundaries are, then it is time that you clearly communicate them with the people you share your life with. Remember that if those around you do not know what your needs and limits are, it gets harder for them to support you in what you seek by respecting those limits.

A boundary is like an instructional manual that you can give to yourself and to others that clearly informs what your limits are. Once you’ve done that, it becomes easy to say how far you’re willing to go – in any situation.

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Straight Talk

By Jae Ellard, Simple Intentions Founder and CEO

[NOTE: This post originally appeared in the April 2017 print issue of Mindful Magazine]

Rear view of man gesturing with hand while standing against defocused group of people sitting at the chairs in front of him

I’ve developed a theory that the biggest driver of mindlessness at work comes from lack of communication. Most times, this is connected to the conversations we’re not having about our values, or about the boundaries we set (or don’t set) around how we live, honor, or uphold these values at work. You know the type of conversation I am talking about: the really uncomfortable one, where you know what you need to say is going to be awkward and might displease or disappoint another person.

Each day we encounter situations where we halfway communicate what we want to express, request, or need. In many cases, we do this because we fear being judged. Think about it: Have you ever edited a response because you felt uncomfortable revealing yourself and your thoughts concerning a certain topic?

  • Not sharing that you don’t agree that the redesign plan is the best choice.
  • Going along with the excitement around a new initiative even though you have serious doubts about its visibility.
  • Keeping silent about how uncomfortable it makes you that your boss brings her dog to the office every day — and it ends up in your space most of the time even though you really don’t like dogs.

So we halfway share, putting off the conversation we know is coming at some point. And, of course, the longer we avoid having it, the more uncomfortable the conversation can become.
The collective impact from having uncomfortable conversations can be truly transformational. Its effect goes beyond communication in the workplace; it can transform communication in every situation.

The path to navigating this territory with ease starts with awareness. Begin to notice when you are withholding, closing down, or not speaking up. Write about it in a private journal if that’s helpful. Then, with that awareness, begin to experiment with expressing your thoughts, needs, and desires one conversation at a time using the following tips to push through the discomfort.

Offer Context
It isn’t just about assigning blame. It is about creating dialogue around toxic and disruptive issues, so all involved can feel heard and choose to create a different reality. Offer context as to what the issue is, in a nonjudgmental way, this kind of sharing builds compassion and allows everyone to get on the same page. It’s when we don’t offer context that the discomfort grows.

Invite Options
If someone is making a request that isn’t possible, say so and invite a conversation about what is possible. It’s important to ask how that might work for the person making the request. Explaining, offering another solution, and inviting dialogue increases the sense of sharing and collaboration.

Be Sincere
Say what you mean with grace, respect, and as much authenticity as possible. When you speak from the heart, even if others don’t like or agree with the message, the energy behind the intention comes through. Odds are strong that your honesty will help things to shift.

With this in mind, what is one uncomfortable conversation you are willing to have today?

 

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Live Your Values Through Your Work

By Mellicia Marx, Founder of Poplin Style Direction and Friend of Simple Intentions

031617_LivingValues_small

Author Mellicia Marx pictured top left at the 2017 YouthCare Luncheon

Early in my career, I was drawn to public service and the nonprofit world. Why? It seemed obvious. Careers in these sectors were the best and perhaps, realistically, the only way to give back and make a difference in any significant or productive way. After all, making the world a better place is central to the job description. Later, I thought, corporate America could also offer the same opportunity, but only if you were able to land one of a company’s few corporate social responsibility roles.

Eventually, of course, I discovered that none of this was true. It turns out you can live your values no matter your industry; that you can have a meaningful impact on the people around you by nurturing your own strengths and sharing them with others. It can even benefit you in your career. And you don’t need to uproot your life to do this — really.

Now I’ve left non-profits and public service. I run my own small business as a personal stylist — I help women communicate who they truly are, using personal style as a lens. And it is by far the most rewarding job I’ve ever had. By providing clear guidelines to help a woman know what flatters her frame, and guidance about how to convey what makes her uniquely her, I plant a seed that helps her flourish in all aspects of her life. Especially gratifying is to work with a client a year or two after we first met, and to see how her life has been influenced by our work together. Peoples’ lives are being improved, or even transformed, by this work. And I can see it at close range, in a way I never could earlier in my career.

And yet, there’s more. In addition to my work with clients, I devote a great deal of my energy into my volunteer work with YouthCare, a Seattle-based nonprofit devoted to empower homeless youth ages 11–24 in my community. It’s a rewarding and rejuvenating part of my everyday life — and it presents yet another opportunity to channel my personal values into something meaningful and productive.

We all have the ability to seamlessly integrate our values into our work and life, with less effort than perhaps is common belief. And as I have learned first-hand, this not only makes a positive impact on your community but can propel your career or enhance your business in unexpected ways.

Leverage Your Expertise

What do you have to offer to your community? For starters, you are almost certainly an expert in something — most likely the thing that helps you put food on the table. What value do you create with your work? How could the community benefit from it? In my case, as a personal stylist I can help people with a problem we all experience, regardless of lifestyle, income, or even housing status — what am I going to wear today?

By partnering with YouthCare, I’ve made my expertise available to a segment of the population who, it turns out, can really benefit from it. Working together, we’ve created a styling session program for youth in YouthCare’s Barista Training Program. We teach them what clothing is appropriate for job interviews and the workplace, then help them “shop” from a boutique of quality clothes donated by the community — and my client base. It’s a successful, thriving community program that is really just an extension of the work I do every day with my clients.

Think about your own work. Do you have skills you take for granted, but that just might be incredibly advantageous to someone in need?

Identify Your Resources

Let’s face it: we live in a hectic world where time is at a premium. Maybe, given the pressures of your career and the time it takes up, volunteering is a separate, subordinate dream that you might eventually realize — in retirement. But it doesn’t have to be. In fact, you can actively benefit your career by way of volunteering.

In my case, I’ve found that by threading together my volunteering and my business, I have tangibly enhanced my clients’ customer experience. I offer each client the opportunity to donate her extraneous clothes after we have gone through the step of editing her closet. I take those pieces to YouthCare for our styling session program, and the organization sends tax information back to the client. It doesn’t stop there. I also invite clients to attend graduation ceremonies for the youth finishing up the Barista Training Program. There’s no obligation, just the chance to see the impact of their donated clothes on the lives of young people in our community. And I host tables at YouthCare’s annual luncheon (pictured above) and invite clients to attend — I regularly have over twenty attendees. Every once in a while, I share stories about youth on my blog and Instagram and tag clients who donate with a public thank you.

This approach is in line with my values, and is good for business in so many ways. Not long ago, I started working with a new client transitioning to female after she read my blog posts about working with transgender youth. I also have clients who reach out after our initial styling sessions because they have more clothes to donate; this allows me to stay connected with clients in the long term without needing to “sell” them something. And client surveys show that learning about my work in the community contributes to their choosing to work with my company.

Living my values not only enhanced my sense of fulfillment but helped build my business and brand – this can be true for anyone, regardless of job title.

Select Your Cause

Youth homelessness is particularly upsetting to me. These are just kids. They’re kids who didn’t have someone to help them buy their first car, or encourage them to take the SATs, or even help them choose their first bra or tie their first tie. They live a challenging and often dangerous life. But I’ve found that one afternoon of warmth and attention from our team can really shift the path for some of these kids. They know that someone, who is not paid to care, really does care. They know that there is no question too embarrassing to ask, and they know that when they leave they will not “look homeless” — something so many of them fear on a daily basis.

For you it might be the environment, or animal welfare, or social justice that fuels your passion. Think about causes that mean something to you. They might even be naturally aligned with the expertise you have to offer. Then do some research, find the organizations that are doing the best work in that field, and ask how you can help.

Yes, some jobs offer more flexibility than others to choose how one spends their time and resources. But it doesn’t take much. Every time you write a letter, make a call, or spend an hour with someone in need, you are positively contributing to your community — and maybe even your career.

 

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4 Ways to Mindfully Prevent Office Burnout

By Jae Ellard, Simple Intentions Founder and CEO

030817_4mindfulwaystoburnIn 2007 I collapsed from exhaustion at an event that I was producing. It was the culmination of far too many hours working, the lifestyle choices I was making (and not making), and the always-present stress of trying to be “perfect” at my job.

My doctor said my body was in adrenal fatigue and that my career was killing me. His advice? Get a new job. I knew that wasn’t the “right” conversation — yet I didn’t know what was. I chose to stay on, but went deeper into my own mindfulness practice to try to understand what had happened.

Over the next year, I discovered that the right conversation sits in the knowledge there is a choice regarding the type of relationship you want to create with your work.

For those of you flirting with burnout, you are not alone. According to the American Institute of Stress, 80% of people feel stress at work. The US Centers for Disease Control and Prevention reports that 75% of all doctors’ visits are stress-related.

There is hope, however. And it comes down to being present to what’s happening in your life, and acting with mindful intention to make some changes.

Burnout is not so much about the specifics of your job. It’s mostly about the choices you make (and don’t make) about how you want to live. Being aware of these choices, and approaching the inherent stressors in any job with mindfulness and clear purpose can transform our relationship with stress — and put work in its place. To start, here are some actions you can take in this moment to start to redefine your relationship with work.

1) Define the core issues

Can you pinpoint what causes the overwhelm? Is it a capacity issue? Do you have more work than hours to complete? Is it a skill issue? Is there a gap in the skills you have versus what is required? Is it a communication issue? Are you able to share what’s causing stress? This is your first step: Collect all the relevant data so you know where to focus solutions.

2) One step at a time

You didn’t arrive at burnout overnight, and the process to undo some of the habits you created will take time. Pick one behavior right now that you can consciously begin to shift. For example, create clear start and end times for work each day. The flexibility that technology and remote working offer can be overwhelming and contribute to burnout if boundaries between work and non-work time are not well-established.

3) Befriend your body

How do you hold stress? Maybe you grind your teeth at night, experience a knot of tension in your neck, or have trouble staying asleep. Now think about what helps you to unwind. Taking a lunchtime walk outside, going for a post-work run, or getting a weekly massage, as examples. Regularly tune into your body so that you can recognize the earliest signs that stress is present, and take the preventive actions you’ve identified to work through it before it overwhelms.

4) Share what you need

Professional stress can be extremely isolating; we often withdraw in order to “deal with” work issues on our own. But letting the people in your life know what you need to feel supported is essential for putting things in perspective and managing stress. None of us can do it all alone. Your colleagues and loved ones won’t know how to help if you don’t tell them.

 

[NOTE: This article originally appeared in the October 2016 issue of Mindful Magazine.]

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An Uncomfortable Conversation About Stress

By Jae Ellard, Simple Intentions Founder and CEO

WARNING: This content may be uncomfortable.

Just like balance, stress means different things to different people and stress impacts each person differently. What is stressful to you might not be stressful to your manager, coworkers, friends, or spouse. It is important to remember that when it comes to defining stress, everybody has their own idea of what is acceptable, tolerable, and comfortable. Before we talk about resolving stress when we experience it, it’s important to understand WHY we experience stress.

At its most basic, the answer is survival. Fight or flight. We want the ability to experience stress — it is what has kept us alive as a species. When we face danger, such as being chased by a wild animal, the body secretes into the bloodstream stress hormones (called adrenaline and made up of cortisol and a few other hormones), this initiates the body’s “fight or flight” response. This hormone cocktail causes a quick gust of energy, a burst of increased immunity, tunnel vision and tunnel hearing to help you move away from danger, and lower sensitivity to pain as not to distract you if you get hurt as you flee from the source of danger. After experiencing this flood of cortisol and adrenaline into the bloodstream, it’s important that the body and brain move to a relaxation response after the perceived threat has gone away so hormone levels can return to baseline. Research says it takes 40 to 60 minutes for this to happen.

If the body and brain don’t have the chance to relax then the body stays in a stress state because it perceives that danger is still near. When we were cave people, it was much easier to tell if a threat had moved away — the tiger was gone. In our modern world, many times the threat or cause of stress does not move away as quickly or in some cases at all, and our bodies and brains stay in a state of mild, persistent stress.

When the body doesn’t reach a rest state after a prolonged period of time, the result is a chronic stress state. Chronic stress can disrupt the immune system, sleep patterns, digestion, growth, and even reproduction. When the body feels perceived danger, it will prioritize its survival systems. Things like digesting lunch go to the bottom of the to-do list when the body thinks a tiger is going to attack.

As you are well aware, lots of things can cause modern day stress. The most common big stress triggers in life include moving, switching jobs, divorce, and death. Common situations that can lead to chronic stress states include unhealthy relationships, over-committing oneself, dysfunctional work teams, and unrealistic expectations of self and others.

Just as many people don’t know what balance means to them, the same is true for stress — many people are not clear on what causes them to feel stress in their daily lives. In my research, I’ve come to believe that most modern-day stress is linked to communication, or rather lack of it. And the topics we avoid talking about most often relate to our values. A lot of stress comes from the conversations we don’t have about our values with others as well as the conversations we avoid having with our selves. A great way to better understand what is driving your stress is to consider what conversations you are not having right now.

What stresses you out? Remember most modern day stress is linked to communication, specifically when we are hedging, when we’re not aware of how our complaints and criticisms are intermingled, and when we might be withholding to avoid feeling discomfort.

How do these situations make your body and mind feel? What symptoms let you know you are heading into the stress zone? For example, do you get stomach aches, skin rashes or headaches? Do you crave certain foods? We all have a stress “tell” — something our body does that sends a message to us to slow down and pay better attention.

What do you do to take care of yourself when you are feeling stressed? This is a big one as many people I work with haven’t considered how to intentionally care for themselves when they experience stress. We will all experience stress throughout our lives. But how do we want to manage it? Being active, time with friends and family, meditation, engaging in a hobby, being in nature — there is no wrong way to move yourself out of a stress state. Just know what ways feel right to you. The most important thing is to KNOW what is causing your stress, or what is likely to cause stress in the future so you can then nourish yourself when you encounter it. Know your answers and follow through.

As you reflect on your answers, begin to become aware of where your behaviors are supporting you and where they are sabotaging you. Notice the choices you make, notice when you feel in balance, notice when you feel out of balance. Then make the necessary shift.

[Note: This post originally appeared on Thrive Global]

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